Settlement

How settlement works

Clear, predictable fund flows from buyer to merchant with full auditability.

Who charges the buyer

Model A: Clarify as Merchant of Record

Clarify Systems charges the buyer directly and pays out to merchants after settlement.

  • • Buyer sees 'Clarify Systems' on their statement
  • • Clarify Systems handles refunds and chargebacks
  • • Merchants receive net payouts

Model B: Delegated / Gateway

Merchant charges the buyer directly. Clarify Systems provides authorization and execution interface.

  • • Buyer sees merchant name on statement
  • • Merchant handles refunds directly
  • • Clarify Systems provides execution layer only

Settlement flow

From authorization to payout.

1

Authorization

Buyer confirms and authorizes the transaction. Funds are captured via the payment processor.

2

Hold period

Funds are held during the fulfillment window. This protects both buyers and merchants.

3

Confirmation

Once delivery is confirmed or the fulfillment window closes, funds are released.

4

Payout

Merchants receive payouts on their configured schedule. Full transaction details included.

Refunds & chargebacks

Refund process

Refunds are initiated through the charging entity (Clarify Systems or merchant, depending on settlement model). Full refunds are processed within 5-10 business days.

Chargebacks

All transactions include full audit trails. Chargeback disputes are handled by the merchant of record with complete transaction evidence.

Dispute workflow

1. Report issue

Buyer contacts support with order reference and issue description.

2. Review

Transaction logs and receipts are reviewed. Merchant is notified if relevant.

3. Resolution

Refund, replacement, or clarification provided. All outcomes logged.